Extraglaze Secondary Glazing

 

Care of your Extraglaze Secondary Glazing Panels

With a little care and attention your Extraglaze Secondary Glazing panels will last many years to come. By following these simple guidelines they will continue to look their best, keep your home more comfortable every winter and prove their worth further even as they preserve your windows

 

Avoid fusion – Our standard foundation magnets are laminated (usually white) and not prone to this problem. If your installation includes the very dark brown unlaminated magnets then the magnet surfaces will benefit from being separated from time to time, to prevent them fusing together. We recommend you simply lift off and refit each panel at least once a year.

 

Avoid overheating – Extraglaze Secondary Glazing is not affected by the sun's rays to any significant extent. However, while the sun's rays pass through harmlessly, on the sunniest days the air in the cavity will get hot and this will in turn heat the panel, causing it to expand. In mid-summer this may be a problem for big panels, and especially those on South facing windows. Please act and apply common sense to reduce this risk. If you close curtains the windows, and therefore the panels, will get even warmer. We recommend you be aware of this, and do not hesitate to remove the panels during extended hot periods.

 

Refit correctly – If you remove a panel please make sure it goes back in the exact same location. If Extraglaze Secondary Glazing stickers have been applied then refit your panel so that this sticker is upright (this is a good reason to never remove the stickers). If in doubt, please check as follows: the butt joints on the panel (where the magnets meet in the corners at right angles) should meet identical butt joints on the window frame (no lengths of magnetic strip should straddle a butt joint). If the magnets seem to have stopped being magnetic this is because the panel is not lined up correctly with the magnets - please take a look close up!

 

Some cleaning rules – the panel material is likely to scratch if wiped or cleaned with anything other than clean pure cotton or a “micro fibre” cloth. Please always test any cloth in an inconspicuous corner. You can buy micro fibre cloths at any supermarket , or buy our own approved cloths and a formulated-for-purpose cleaner from the Extraglaze Secondary Glazing web site, or contact your fitter. Never use paper tissue on your Extraglaze Secondary Glazing. Paper products nearly always contain minerals, which give the paper surface some hardness. These minerals are extremely abrasive, although microscopic.

 

Condensation in the cavity – this can happen, especially if the panels are fitted on a cold day: while the panels are being installed the cold glass in your existing window will catch the installer's breath and this will be trapped in the cavity behind the Extraglaze Secondary Glazing. If this happens please simply take the panel off on a warm, dry day and waft the window so that the moist air is replaced! Condensation is also likely where windows are not maintained externally and insufficiently protected from the elements. The window frame should be inspected for dampness or water ingress (i.e. coming in from outside). Sometimes the cause is an overflowing gutter. If any of the wood that makes up the window frame is wet then this will sweat dampness into the cavity on a warm day, and this will condense on the outside glass when it cools again. Please also check the panel is always located correctly on the foundation magnets. For more information about condensation please see our article How to Stop Condensation.

 

Being an Approved Extraglaze Fitter is a genuine addition to your portfolio. Please note especially that winter is our busiest time, just when many trades suffer a quiet period.

We get "Fitted by Us" enquiries from all over the country, with projects ranging from one window to dozens. We want to be able to pass on these enquiries, free of charge, to nearby fitters that have been approved by ourselves. If you are a tradesman or consider yourself similarly skilled then we would be happy to hear from you and guide you through the approval process.

There are no fees or subscriptions. However, Extraglaze must give our customers confidence that all the fitters we recommend have been approved. For this reason you would be required to complete a training course, here in Shropshire.

 

 

Approved Extraglaze Fitters offer the following services free of charge locally, just like we do ourselves for enquiries close to our main office:

• Survey a property
• Provide a fixed price quotation

Perhaps best of all, our customers rave about Extraglaze, consequently many installations that you complete will generate others, from a friend or neighbour.

The benefits of becoming an Approved Extraglaze Fitter

After successfully completing a training course here in Shropshire we will give you:

• qualified customer leads
• free phone & email support, including video calls using WhatsApp, FaceTime, Skype, etc,
• help on site when needed (this would be chargeable)

All purchasers of our products have a dedicated 'My Account' online, so you can order 24/7, with full traceability.

Find out more about our Extraglaze Fitters Network and hear what other installers have to say 

Contact us to enquire about becoming an Extraglaze fitter.

 

Examples of bespoke Extraglaze Secondary Glazing for listed buildings

While we'd love to say that we have developed our product for English Heritage, or for the Institute of Historic Building Conservation (IHBC), we actually develop Extraglaze Secondary Glazing for each and every client, just whenever we are asked to. And, as we do this, nothing does us more proud than receiving some approving looks or blatant praise from a local Conservation Officer. Quite simply we take great enjoyment from solving your secondary glazing challenges!

On this page you will read about just a few of those that presented themselves in listed buildings. In each case we developed several ideas, in our heads, on paper or with prototypes before agreeing with the customer exactly how to proceed, and ultimately solved difficult problems. In at least three of the examples here a Conservation Officer was party to discussions before work started, and vetted the end result – to the delight of our clients!

Example 1: A client with a 16th Century Farmhouse with original timber mullioned windows on the northern side (with glazing identified in an English heritage title) commissioned Extraglaze Secondary Glazing to provide magnetic secondary glazing. A magnetic panel was developed to disappear into a distorted oak frame, with a draft excluder on the bottom edge to avoid adding an additional room facing surface along the sill. We also developed panels with two new choices of oak effect vinyl edge sourced exclusively for this client.


Example 2: A client with a Grade 2 Listed black and white half timbered detached house built in 1580. This commission was particularly challenging since some of the windows were dramatically trapezoid. For this building a magnetic panel was developed to disappear into the distorted oak frame using a veneer instead of vinyl. Sliding panels were also developed incorporating magnets which were a new and bespoke development peculiar to this building.


Example 3: A client with a Regency listed building with original panel single pane sash windows and a first floor door to a balcony. Extraglaze Secondary Glazing worked with the local Conservation Officer and gained approval for secondary glazing which took into account the distortions to all windows, ensuring maximum sound and heat insulation. The glazing was developed specially for this building and offered a higher level of sound proofing than a standard Extraglaze Secondary Glazing installation.


Example 4: A client with an apartment in a grade 2 listed converted Victorian coach house with three large wood framed windows. Extraglaze Secondary Glazing developed a magnetic panel to work around an extractor fan and still be invisible. As the panels to be installed were very large and exposed to the full force of the summer sunshine for prolonged periods, Extraglaze Secondary Glazing, through various trials, also changed their adhesive and developed their installation methods to solve problems that presented themselves on this job.

References are available from these and other satisfied clients. Please contact us either by e-mail or telephone.

 

This is a summary of what is explained fully in our Terms & Conditions. Please refer to that document for full details.

 

Cancellation of Order

To cancel an unwanted item you can do so within 7 days of receipt of goods: this period may (or may not) be extended at our discretion. This does not apply to Made to Order goods (read more below). You shall have a refund for any cancelled items provided that the goods have been returned to us in the same condition as they arrived to yourself (see also Returns later). You should then receive your refund normally within 7 business days.

 

Where a cheque has been posted you may be able to contact us soon enough to prevent the cheque being presented for payment at the bank and we will discuss cancellation with you, however please note that in some cases it may not be reasonable to comply. Otherwise the order will be fulfilled.

 

When goods are damaged in transit then you shall contact us with details of the problem and we shall endeavour to agree the process of supplying replacements.

 

Returns

The goods to be returned must be unused, unopened (as reasonably applicable) and in suitable protective packaging, so that they may be sold again “as new”.

 

Goods which have been supplied sealed in their original packaging but which has been opened by you will only be accepted back at the supplier's discretion and a restocking fee of 15% applied in most accepted cases, but may vary depending on circumstances of the return.

 

Delivery charges are not refundable.

 

You must return the goods to us at your expense (unless the goods are faulty - see Faulty items below). We suggest that you use a recorded delivery method as we cannot be held responsible for any losses incurred in transit back to us. You are advised to insure the return delivery to the correct value. You shall be refunded the value of the accepted goods less any charges that apply which may include reasonable administration charges.

 

You should then receive your refund normally within 7 business days.

 

Made to Order goods and any customised/modified by the supplier at your request and are correctly supplied and which are not faulty may not be returned. No refund will be made. Such goods are not covered by the “Distance Selling Regulations”.

 

Payment of Refunds

Refunds will be made in the first instance via the same payment method you used to make your payment for the goods.

 

Faulty items

To return a faulty item, you must contact us first within 7 days of receipt of goods. It may be that a return is deemed unnecessary. You must contact us to agree the cost before returning any goods, and we will refund this cost.

 

Goods that have been damaged in transit may not be classed as faulty.

 

When Made to Order goods are found to be faulty then they will be replaced (a refund will not apply). Any other remedy you may request may be accepted but at our absolute discretion.