Extraglaze Secondary Glazing
Tip: if you want to stop reminders being sent to a customer see "A" (below).
A summary of the logic of the Reminders function is shown at "B" (below).
Generally the Reminders function operates automatically, using a Cron. You can manually run the function using the Check button above the Reminders table.
This article describes what happens when Reminders are sent to customers. It centres around what is controlled and recorded here:
- aiExtraglaze > Settings > (Control panel) > Reminders: here you can set many parameters and edit the reminder messages
- aiExtraglaze > Customers > Reminders (tab): a table showing a log of Reminder activity
The "Reminders" table is used to remind the customer that he has calculated projects that were not ordered.
It records a new row in the Reminders Log for each change in the status of a reminder (one for each project). Note: this is a log, so it does not update a record in this table, it keeps the old record and if a change is made it adds a new one*. It can, however, change a project status in the Projects table**.
For example, one of the following statuses is applied:
- when an order is found that is more recent than the project being verified (checking "Last updated" field of the project compared to "Created" field of the order) then "Project backdates an order" is added in the "reminders" table for all this customer's projects
- when the first reminder is sent a new record is added with the id of the project and the id of the status "Reminder 1 sent"
- when the second reminder is sent a new record is added with the id of the project and the id of the status "Reminder 2 sent"
- when a customer clicks the "unsubscribe" type link in his email then a new record is added for all his projects (one per project) with the id of the project and the id of the status "Cancelled by customer".
This is why the project will have a history i.e. multiple records in the "Reminders" table showing each of the actions taken on the project.
**The most recent record in this history is identified and this status is applied to the most recent project for this customer i.e. it updates that project in the "Projects" table. Therefore you can see the Reminders status of the most recent project for that customer in the Project table. The older projects for that customer are not updated in this way.
* Note: each record has "Date added" and "Last update". The latter infers what is described now...
Admin can manually edit a record in the "Reminders", selecting the project there (in the record) and setting it (for example) to the status "Cancelled by Admin". This is an excepetion to the history principle. The actual record is updated. Note that "Last update" now shows the date it was cancelled.
A - How Reminders can be stopped
As decribed in the paragraph immediately above here, therefore Admin can...
- change the status of a project Reminder in the Reminders table
- apply a customer's request manually
To cancel reminders for a specific project use the Add button above the Reminders table: choose the project and set the status to "Cancelled by Admin".
To cancel reminders for all the projects of a customer manually then select any one of that customer's projects (in the Reminders table) and set it to the status "Admin cancelled all projects".
When a customer clicks the "unsubscribe" type link in his reminder message he will automatically have all his projects added in the Reminders table with the status "Cancelled by customer".
When an existing project (one that has a reminder recorded) is modified then a new record is added automatically into the Reminders table with the status "Reminder reset" and the counting of days until the first reminder is due will start again.
If the last status is already set to "Reminder reset" when modifying the project no other records will be added in the Reminders table.
If a project is added/modified by a user with an email address (or @domain) defined in the "Exclude emails" field from the Settings, the record added in the Reminders table will have the status "Email excluded". No reminders will ever be sent to this customer.
If a user is deleted but there are still projects recorded in the database this will be added in the Reminders table with the status "Email not found".
The status "Switched to email communication" was defined so you can mark a project opened by a customer that sent you an email or called you (started the conversation through other channels).
B - the logic of the Reminders function
Some activity is logged and some Project statuses are changed without the Reminders function (i.e. the Cron) being operated (described in more detail above). For example:
- if the Admin user edits a record manually
- if the customer clicks the Cancel reminders link (like unsubscribe) which is incuded in his reminder message
- if the user updates a project.
When this function operates it checks every customer to find all their valid projects within a particular timeframe - in Settings see "Check back: <x> days". It will ignore all projects older than this timeframe.
Therefore for valid projects only...
It will also check how long since the customer was sent the last reminder (if any) to see if another reminder is due. It uses the following three Check dates (again in the settings):
1 - Reminder 1 after: <30> days (for example)
2 - Reminder 2 after: <40> days "
3 - Reminder 3 after: <50> days "
If it finds a project that is older than an order placed by the customer then it updates the status of the project (in the Projects table) with the status "Project backdates an order".
If it finds a project that is attached to an excluded email address then it updates the status of the project (in the Projects table) with the status "Email excluded" - in Settings see "Excluded emails:".
If it finds a project that is no longer attached to a customer (the customer was deleted) then it updates the status of the project (in the Projects table) with the status "Email not found".
If it finds a project that is newer than their order(s) then it will check the status of the most recent project. One of the following happens, depending on the status of this project only:
- no reminder status found or Reminder reset - First it will check to see if the project is older than 30 days. Only if YES: then the Reminder 1 message is now sent, the status of this project is updated (in the Projects table) to "Reminder 1 sent", and a record is logged in the Reminders table, and a record is logged in the Reminders table with this status. PLUS, reminders are logged for any of this customer's other projects (those within the timeframe having one of these statuses): one record is logged per project and each with the status "Reminder 1 sent" - but note these do not also generate Reminder 1 messages (therefore the customer only gets one reminder at this time).
- Reminder 1 sent - it will check to see if the project is older than 40 days. Only if YES: the Reminder 2 message is now sent, the status of this project is updated (in the Projects table) to "Reminder 2 sent", and a record is logged in the Reminders table with this status
- Reminder 2 sent - it will check to see if the project is older than 50 days. Only if YES: the Reminder 3 message is now sent, the status of this project is updated (in the Projects table) to "Reminder 3 sent", and a record is logged in the Reminders table with this status
- all other statuses - no reminder is sent. Nothing is updated.
do not delete!
Care of your Extraglaze Secondary Glazing Panels
With a little care and attention your Extraglaze Secondary Glazing panels will last many years to come. By following these simple guidelines they will continue to look their best, keep your home more comfortable every winter and prove their worth further even as they preserve your windows
Avoid fusion – Our standard foundation magnets are laminated (usually white) and not prone to this problem. If your installation includes the very dark brown unlaminated magnets then the magnet surfaces will benefit from being separated from time to time, to prevent them fusing together. We recommend you simply lift off and refit each panel at least once a year.
Avoid overheating – Extraglaze Secondary Glazing is not affected by the sun's rays to any significant extent. However, while the sun's rays pass through harmlessly, on the sunniest days the air in the cavity will get hot and this will in turn heat the panel, causing it to expand. In mid-summer this may be a problem for big panels, and especially those on South facing windows. Please act and apply common sense to reduce this risk. If you close curtains the windows, and therefore the panels, will get even warmer. We recommend you be aware of this, and do not hesitate to remove the panels during extended hot periods.
Refit correctly – If you remove a panel please make sure it goes back in the exact same location. If Extraglaze Secondary Glazing stickers have been applied then refit your panel so that this sticker is upright (this is a good reason to never remove the stickers). If in doubt, please check as follows: the butt joints on the panel (where the magnets meet in the corners at right angles) should meet identical butt joints on the window frame (no lengths of magnetic strip should straddle a butt joint). If the magnets seem to have stopped being magnetic this is because the panel is not lined up correctly with the magnets - please take a look close up!
Some cleaning rules – the panel material is likely to scratch if wiped or cleaned with anything other than clean pure cotton or a “micro fibre” cloth. Please always test any cloth in an inconspicuous corner. You can buy micro fibre cloths at any supermarket , or buy our own approved cloths and a formulated-for-purpose cleaner from the Extraglaze Secondary Glazing web site, or contact your fitter. Never use paper tissue on your Extraglaze Secondary Glazing. Paper products nearly always contain minerals, which give the paper surface some hardness. These minerals are extremely abrasive, although microscopic.
Condensation in the cavity – this can happen, especially if the panels are fitted on a cold day: while the panels are being installed the cold glass in your existing window will catch the installer's breath and this will be trapped in the cavity behind the Extraglaze Secondary Glazing. If this happens please simply take the panel off on a warm, dry day and waft the window so that the moist air is replaced! Condensation is also likely where windows are not maintained externally and insufficiently protected from the elements. The window frame should be inspected for dampness or water ingress (i.e. coming in from outside). Sometimes the cause is an overflowing gutter. If any of the wood that makes up the window frame is wet then this will sweat dampness into the cavity on a warm day, and this will condense on the outside glass when it cools again. Please also check the panel is always located correctly on the foundation magnets. For more information about condensation please see our article How to Stop Condensation.
Being an Approved Extraglaze Fitter is a genuine addition to your portfolio. Please note especially that winter is our busiest time, just when many trades suffer a quiet period.
We get "Fitted by Us" enquiries from all over the country, with projects ranging from one window to dozens. We want to be able to pass on these enquiries, free of charge, to nearby fitters that have been approved by ourselves. If you are a tradesman or consider yourself similarly skilled then we would be happy to hear from you and guide you through the approval process.
There are no fees or subscriptions. However, Extraglaze must give our customers confidence that all the fitters we recommend have been approved. For this reason you would be required to complete a training course, here in Shropshire.
Approved Extraglaze Fitters offer the following services free of charge locally, just like we do ourselves for enquiries close to our main office:
- Survey a property
- Provide a fixed price quotation
Perhaps best of all, our customers rave about Extraglaze, consequently many installations that you complete will generate others, from a friend or neighbour.
The benefits of becoming an Approved Extraglaze Fitter
After successfully completing a training course here in Shropshire we will give you:
- qualified customer leads
- free phone & email support, including video calls using WhatsApp, FaceTime, Skype, etc,
- help on site when needed (this would be chargeable)
All purchasers of our products have a dedicated 'My Account' online, so you can order 24/7, with full traceability.
Want to know more?
Find out more about our Extraglaze Fitters Network and hear what other installers have to say
Contact us to enquire about becoming an Extraglaze fitter.
Reviews
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1 months agoStuart Day
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2 months agoAll very helpful and efficient
Sam Mahon -
4 months agoGreat productWould definitely recommend
Good product and customer service
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5 months agoGreat QualityPhil Birtwhistle
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5 months agoGreat product and serviceSLC
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5 months agoFantastic, helpful company
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6 months agoan excellent company to deal withJames
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6 months agoEffective and unobtrusive. Needs to be fitted carefully if the windows are at all uneven.
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7 months agoExcellentFrom design to delivery, quick and professional service. Highly recommend.
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8 months agoGet rid of the black edging.
Extra news
Secondary Glazing vs a Glass Upgrade to Double Glazing: Which Is Right for Your Home?
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In the quest for energy efficiency and comfort, homeowners often find themselves at a crossroads: should they opt for secondary glazing or invest even more in upgrading their existing windows by swapping the old glass for some modern double glazing? Both options offer promise to improve insulation and reduce energy bills, but they are significantly different in their approaches and budgets. This guide explores the nuances of each solution to help you decide which is best for your home.
A Price Guide for Secondary Glazing
Are you tired of feeling cold in your own home, of high energy bills or constant noise from outside? Extraglaze magnetic secondary glazing could be just the solution you need. It is an additional panel fitted over your existing windows, improving insulation and reducing noise without changing your home’s appearance. And installed with very little upheaval.
Veritherm case study – Extraglaze comes out top
Extraglaze was installed as part of a real life case study, in a real home, and the results measured and reported by Veritherm.co.uk
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