This is a summary of what is explained fully in our Terms & Conditions. Please refer to that document for full details.
October and November are peak times in our year, and we believe Covid-19 has caused the further swell we have experienced in orders. Delivery is currently around five weeks but will depend on the quantity and complexity of your order. Nearer to Christmas there will be additional delays.
Typically we will dispatch goods via TNT couriers. For more information see http://www.tnt.co.uk
EXTREME LOCATIONS – if you know that your UK delivery address is in a location that commonly incurs an additional charge (i.e. islands and Northern Ireland) then please declare this, as an additional delivery charge will almost certainly be necessary. We reserve the right to require that you pay such additional charges.
Made To Order items are usually manufactured within two weeks, but can take longer, and are then dispatched according to your selected delivery method. During the main holiday periods times will be longer.
When we reach your order in the queue, your goods are dispatched – usually within 48 hours, or at least once a week if local. Delivery usually takes place the next day (but not weekends) but can take up to 5 working days after dispatch.
We may give you details to contact the delivery company to assist them in delivery. Should you have not received your full order after 5 working days from dispatch then please contact us to report it.
For practical reasons we reserve the right to deliver your goods by any courier, even though you may have specified another: you will not be liable for any consequential extra cost.
Your goods must be accepted with a signature, so you should not order goods unless you are confident someone you approve of will be available to sign for them. If in due course undelivered goods are returned to us, then another full cost of delivery will be payable by you.
If you enter instructions in your order designating a “safe place”, alternative recipient or delivery address then you agree to take full responsibility for any goods that go missing. You also permit the delivery driver to decline your instructions as he or she sees fit.