This is a summary of what is explained fully in our Terms & Conditions. Please refer to that document for full details.
Cancellation of Order
To cancel an unwanted item you can do so within 7 days of receipt of goods: this period may (or may not) be extended at our discretion. This does not apply to Made to Order goods (read more below). You shall have a refund for any cancelled items provided that the goods have been returned to us in the same condition as they arrived to yourself (see also Returns later). You should then receive your refund normally within 7 business days.
Where a cheque has been posted you may be able to contact us soon enough to prevent the cheque being presented for payment at the bank and we will discuss cancellation with you, however please note that in some cases it may not be reasonable to comply. Otherwise the order will be fulfilled.
When goods are damaged in transit then you shall contact us with details of the problem and we shall endeavour to agree the process of supplying replacements.
Returns
The goods to be returned must be unused, unopened (as reasonably applicable) and in suitable protective packaging, so that they may be sold again “as new”.
Goods which have been supplied sealed in their original packaging but which has been opened by you will only be accepted back at the supplier's discretion and a restocking fee of 15% applied in most accepted cases, but may vary depending on circumstances of the return.
Delivery charges are not refundable.
You must return the goods to us at your expense (unless the goods are faulty - see Faulty items below). We suggest that you use a recorded delivery method as we cannot be held responsible for any losses incurred in transit back to us. You are advised to insure the return delivery to the correct value. You shall be refunded the value of the accepted goods less any charges that apply which may include reasonable administration charges.
You should then receive your refund normally within 7 business days.
Made to Order goods and any customised/modified by the supplier at your request and are correctly supplied and which are not faulty may not be returned. No refund will be made. Such goods are not covered by the “Distance Selling Regulations”.
Payment of Refunds
Refunds will be made in the first instance via the same payment method you used to make your payment for the goods.
Faulty items
To return a faulty item, you must contact us first within 7 days of receipt of goods. It may be that a return is deemed unnecessary. You must contact us to agree the cost before returning any goods, and we will refund this cost.
Goods that have been damaged in transit may not be classed as faulty.
When Made to Order goods are found to be faulty then they will be replaced (a refund will not apply). Any other remedy you may request may be accepted but at our absolute discretion.
