Extraglaze Secondary Glazing - Contact Details

Reviews

  • 1 month ago
    ratings
                    5
    Online help measuring help and online ordering form were very useful and well laid out. I would recommend Extraglaze to others.
    Julian Thornton, Shrewsbury
  • 2 months ago
    ratings
                    5
    Reacted precisely to my requests.
    Chris Oliver
  • 2 months ago
    ratings
                    5
    Awesome product!!
    Service rating : Kept to their promises and actually delivered the goods early!
    Paul Underwood
    Show more ...
  • 3 months ago
    ratings
                    5
    Highly recommended
    Product : Windows have stopped condensation and reduced noise especially wind from named storms!
    Show more ...
  • 3 months ago
    ratings
                    5
    Service rating : Efficient delivery and a great product.
    Product : Very good product and service
    Barry Asker
  • 3 months ago
    ratings
                    5
    Service rating : Top quality product, great customer care
    Product : Top quality and accurately manufactured
    Mark Cass, Hove
  • 3 months ago
    ratings
                    5
    Service rating : Very good product and service. Some people hardly notice the discreet secondary glazing on our sash windows.
    Michael Oxberry
    Show more ...
  • 3 months ago
    ratings
                    5
    Just the job.
    Show more ...
  • 4 months ago
    ratings
                    5
    Service rating : Really pleased with the end result - neat and effective. Brilliant service. Thanks very much.
    Rob Hill, Shrewsbury
    Show more ...
  • 5 months ago
    ratings
                    5
    the double glazing has made a huge difference to the overall temperature of the house, although it's too soon to compare it with a whole year. (more about that later) Friends are amazed at how discreet the panels look. Often they don't notice until we point them out. Also, they have reduced the...

Extra news

Extraglaze at the National Trust offices, Hidcote Manor Gardens

February 2020

We are very proud to have installed our magnetic secondary glazing at the National Trust's Hidcote Manor Gardens, in the staff offices – to keep everyone warm in rooms where other potential secondary glazing solutions had been considered out of the question. Read more ...

Coronavirus update

3rd April 2020

If you are stuck at home thinking about your DIY projects then we are still here to support you.

Read more ...

Scientifically proven

In April 2014 we received confirmation that Extraglaze is a scientifically proven thermal insulation solution that beats a typical aluminium framed alternative.


This is a summary of what is explained fully in our Terms & Conditions. Please refer to that document for full details.

 

Cancellation of Order

To cancel an unwanted item you can do so within 7 days of receipt of goods: this period may (or may not) be extended at our discretion. This does not apply to Made to Order goods (read more below). You shall have a refund for any cancelled items provided that the goods have been returned to us in the same condition as they arrived to yourself (see also Returns later). You should then receive your refund normally within 7 business days.

 

Where a cheque has been posted you may be able to contact us soon enough to prevent the cheque being presented for payment at the bank and we will discuss cancellation with you, however please note that in some cases it may not be reasonable to comply. Otherwise the order will be fulfilled.

 

When goods are damaged in transit then you shall contact us with details of the problem and we shall endeavour to agree the process of supplying replacements.

 

Returns

The goods to be returned must be unused, unopened (as reasonably applicable) and in suitable protective packaging, so that they may be sold again “as new”.

 

Goods which have been supplied sealed in their original packaging but which has been opened by you will only be accepted back at the supplier's discretion and a restocking fee of 15% applied in most accepted cases, but may vary depending on circumstances of the return.

 

Delivery charges are not refundable.

 

You must return the goods to us at your expense (unless the goods are faulty - see Faulty items below). We suggest that you use a recorded delivery method as we cannot be held responsible for any losses incurred in transit back to us. You are advised to insure the return delivery to the correct value. You shall be refunded the value of the accepted goods less any charges that apply which may include reasonable administration charges.

 

You should then receive your refund normally within 7 business days.

 

Made to Order goods and any customised/modified by the supplier at your request and are correctly supplied and which are not faulty may not be returned. No refund will be made. Such goods are not covered by the “Distance Selling Regulations”.

 

Payment of Refunds

Refunds will be made in the first instance via the same payment method you used to make your payment for the goods.

 

Faulty items

To return a faulty item, you must contact us first within 7 days of receipt of goods. It may be that a return is deemed unnecessary. You must contact us to agree the cost before returning any goods, and we will refund this cost.

 

Goods that have been damaged in transit may not be classed as faulty.

 

When Made to Order goods are found to be faulty then they will be replaced (a refund will not apply). Any other remedy you may request may be accepted but at our absolute discretion.

Help & Guides

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Reviews

  • 1 month ago
    ratings
                    5
    Online help measuring help and online ordering form were very useful and well laid out. I would recommend Extraglaze to others.
    Julian Thornton, Shrewsbury
  • 2 months ago
    ratings
                    5
    Reacted precisely to my requests.
    Chris Oliver
  • 2 months ago
    ratings
                    5
    Awesome product!!
    Service rating : Kept to their promises and actually delivered the goods early!
    Paul Underwood
    Show more ...
  • 3 months ago
    ratings
                    5
    Highly recommended
    Product : Windows have stopped condensation and reduced noise especially wind from named storms!
    Show more ...
  • 3 months ago
    ratings
                    5
    Service rating : Efficient delivery and a great product.
    Product : Very good product and service
    Barry Asker
  • 3 months ago
    ratings
                    5
    Service rating : Top quality product, great customer care
    Product : Top quality and accurately manufactured
    Mark Cass, Hove
  • 3 months ago
    ratings
                    5
    Service rating : Very good product and service. Some people hardly notice the discreet secondary glazing on our sash windows.
    Michael Oxberry
    Show more ...
  • 3 months ago
    ratings
                    5
    Just the job.
    Show more ...
  • 4 months ago
    ratings
                    5
    Service rating : Really pleased with the end result - neat and effective. Brilliant service. Thanks very much.
    Rob Hill, Shrewsbury
    Show more ...
  • 5 months ago
    ratings
                    5
    the double glazing has made a huge difference to the overall temperature of the house, although it's too soon to compare it with a whole year. (more about that later) Friends are amazed at how discreet the panels look. Often they don't notice until we point them out. Also, they have reduced the...

Extra news

Extraglaze at the National Trust offices, Hidcote Manor Gardens

February 2020

We are very proud to have installed our magnetic secondary glazing at the National Trust's Hidcote Manor Gardens, in the staff offices – to keep everyone warm in rooms where other potential secondary glazing solutions had been considered out of the question. Read more ...

Coronavirus update

3rd April 2020

If you are stuck at home thinking about your DIY projects then we are still here to support you.

Read more ...

Scientifically proven

In April 2014 we received confirmation that Extraglaze is a scientifically proven thermal insulation solution that beats a typical aluminium framed alternative.



Extraglaze is both a supplier and installer of specialist secondary glazing services, with a rapidly expanding network of trained fitters. Our customers include home owners, offices, schools, even holiday resorts with single glazed windows. We frequently install our secondary glazing in listed buildings and conservation areas, as well as church conversions, often with arched and stone framed windows. Extraglaze will even turn double glazing into triple glazing, and stop condensation. If you live in a noisy city or town centre, especially with draughty, badly sealed sash windows, it will bring you the sound insulation you never imagined possible, even as you watch the traffic pass by! We insulate sash windows and insulate casement windows. All our panels are made to measure. We make special shapes, arches and out-of-square panels, even bowed (3 dimensional) panels for windows that follow curved facades. We supply and fit magnetic secondary glazing for sash windows and casement windows, and of course stained glass windows. If you require energy saving windows then insulating sash windows is a great alternative to window replacement or window renovation. The low cost of secondary double glazing is affordable compared to replacement sash windows & replacement casement windows. Extraglaze offers window thermal insulation and sound insulation for existing windows including stained glass windows. Both double glazed sash windows and triple glazed sash windows are possible. Extraglaze can turn draughty old windows into energy efficient windows.

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Coronavirus update

3rd April 2020

If you are stuck at home thinking about your DIY projects then we are still here to support you.

Here is a summary of the new situation:

arrowpichigh tiny we will take your calls and offer advice, albeit from home

arrowpichigh tiny our web site will operate as usual and take DIY orders. Please choose the Bank transfer option without making payment. We will review your order then confirm if it can be fulfilled (in full or in part) and call you to discuss payment.

arrowpichigh tiny please continue to order a Free Sample and Measuring Guide

arrowpichigh tiny the Measuring Guide is available to download immediately

cross pichigh tiny surveys (i.e. site visits) are on hold

arrowpichigh tiny we are financially stable


To read this message again visit our News page.


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