Extraglaze Secondary Glazing - Contact Details

Reviews

  • 2 weeks ago
    ratings
                    5
    Great product and good value for money. Does exactly what it says.
    Joyce, East London
    Show more ...
  • 3 weeks ago
    ratings
                    4
    Service rating : Communication with the company was good. The goods come well packaged and very professionally labelled.
    Neil macrae
    Show more ...
  • 4 weeks ago
    ratings
                    4
    Try to be more accurate in delivery date expectation at the point of order.
    Show more ...
  • 2 months ago
    ratings
                    5
    Excellent Product with Customer Service to Match
    Show more ...
  • 2 months ago
    ratings
                    5
    Simple but brilliant
    Mark Jones
    Show more ...
  • 3 months ago
    ratings
                    5
    Great product and customer service
    Christopher Perera, London
    Show more ...
  • 3 months ago
    ratings
                    5
    Service rating : Excellent website, customer service and delivery.
    R Turner
    Show more ...
  • 6 months ago
    ratings
                    5
    Excellent
    Excellent in every way - as usual
    Jonathan Bailey
  • 7 months ago
    ratings
                    5
    The service was excellent. The instructions for measuring and ordering the secondary glazing were comprehensive and easy to understand. Delivery was quicker than I had expected and I was kept well informed with delivery arrangements by Extraglaze staff. The order arrived, extremely well packed and...
    Michael Selby, Malvern
  • 7 months ago
    ratings
                    5
    Recommended
    Service rating : Delivered on time as agreed, good customer service in general
    Gary Foley
    Show more ...

Extra news

Green Homes Grant

(announced 7th July)

Important update for October 2020: Extraglaze has given great consideration to the Green Homes Grant, and has declined to take part. Having investigated the grant in some detail the process of joining the scheme is far beyond our capacity, particularly during the busiest time in our calendar year. It looks like it would take several months of intensive effort to achieve, and much of it dependent on others, with processes and approvals outside our control timewise. This level of uncertainty means the time in which to complete work (before March 2021) may turn out to be impractical, possibly negative.


The Green Homes Grant voucher scheme was outlined by the Chancellor to fund and help bring work to UK businesses that have suffered because of earlier lock down measures. It will help home owners insulate their homes and improve their green credentials, in a very short period until the end of March 2021.

Read more ...

Extraglaze at the National Trust offices, Hidcote Manor Gardens

February 2020

We are very proud to have installed our magnetic secondary glazing at the National Trust's Hidcote Manor Gardens, in the staff offices – to keep everyone warm in rooms where other potential secondary glazing solutions had been considered out of the question. Read more ...

Coronavirus update

Wednesday 6th October 2021

We are still open to receive orders.
We are slightly behind with order processing because our owner (Nic) had Coronavirus in September, and because we are training new members of staff to cope with a very high demand.
Read more ...

This is a summary of what is explained fully in our Terms & Conditions. Please refer to that document for full details.

 

October and November are peak times in our year, and we believe Covid-19 has caused the further swell we have experienced in orders. Delivery is currently around five weeks but will depend on the quantity and complexity of your order. Nearer to Christmas there will be additional delays.

 

Typically we will dispatch goods via TNT couriers. For more information  see http://www.tnt.co.uk

 

EXTREME LOCATIONS – if you know that your UK delivery address is in a location that commonly incurs an additional charge (i.e. islands and Northern Ireland) then please declare this, as an additional delivery charge will almost certainly be necessary. We reserve the right to require that you pay such additional charges.

 

Made To Order items are usually manufactured within two weeks, but can take longer, and are then dispatched according to your selected delivery method. During the main holiday periods times will be longer.

 

When we reach your order in the queue, your goods are dispatched – usually within 48 hours, or at least once a week if local. Delivery usually takes place the next day (but not weekends) but can take up to 5 working days after dispatch.

 

We may give you details to contact the delivery company to assist them in delivery. Should you have not received your full order after 5 working days from dispatch then please contact us to report it.

 

For practical reasons we reserve the right to deliver your goods by any courier, even though you may have specified another: you will not be liable for any consequential extra cost.

 

Your goods must be accepted with a signature, so you should not order goods unless you are confident someone you approve of will be available to sign for them. If in due course undelivered goods are returned to us, then another full cost of delivery will be payable by you.

 

If you enter instructions in your order designating a “safe place”, alternative recipient or delivery address then you agree to take full responsibility for any goods that go missing. You also permit the delivery driver to decline your instructions as he or she sees fit.

 

Help & Guides

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Reviews

  • 2 weeks ago
    ratings
                    5
    Great product and good value for money. Does exactly what it says.
    Joyce, East London
    Show more ...
  • 3 weeks ago
    ratings
                    4
    Service rating : Communication with the company was good. The goods come well packaged and very professionally labelled.
    Neil macrae
    Show more ...
  • 4 weeks ago
    ratings
                    4
    Try to be more accurate in delivery date expectation at the point of order.
    Show more ...
  • 2 months ago
    ratings
                    5
    Excellent Product with Customer Service to Match
    Show more ...
  • 2 months ago
    ratings
                    5
    Simple but brilliant
    Mark Jones
    Show more ...
  • 3 months ago
    ratings
                    5
    Great product and customer service
    Christopher Perera, London
    Show more ...
  • 3 months ago
    ratings
                    5
    Service rating : Excellent website, customer service and delivery.
    R Turner
    Show more ...
  • 6 months ago
    ratings
                    5
    Excellent
    Excellent in every way - as usual
    Jonathan Bailey
  • 7 months ago
    ratings
                    5
    The service was excellent. The instructions for measuring and ordering the secondary glazing were comprehensive and easy to understand. Delivery was quicker than I had expected and I was kept well informed with delivery arrangements by Extraglaze staff. The order arrived, extremely well packed and...
    Michael Selby, Malvern
  • 7 months ago
    ratings
                    5
    Recommended
    Service rating : Delivered on time as agreed, good customer service in general
    Gary Foley
    Show more ...

Extra news

Green Homes Grant

(announced 7th July)

Important update for October 2020: Extraglaze has given great consideration to the Green Homes Grant, and has declined to take part. Having investigated the grant in some detail the process of joining the scheme is far beyond our capacity, particularly during the busiest time in our calendar year. It looks like it would take several months of intensive effort to achieve, and much of it dependent on others, with processes and approvals outside our control timewise. This level of uncertainty means the time in which to complete work (before March 2021) may turn out to be impractical, possibly negative.


The Green Homes Grant voucher scheme was outlined by the Chancellor to fund and help bring work to UK businesses that have suffered because of earlier lock down measures. It will help home owners insulate their homes and improve their green credentials, in a very short period until the end of March 2021.

Read more ...

Extraglaze at the National Trust offices, Hidcote Manor Gardens

February 2020

We are very proud to have installed our magnetic secondary glazing at the National Trust's Hidcote Manor Gardens, in the staff offices – to keep everyone warm in rooms where other potential secondary glazing solutions had been considered out of the question. Read more ...

Coronavirus update

Wednesday 6th October 2021

We are still open to receive orders.
We are slightly behind with order processing because our owner (Nic) had Coronavirus in September, and because we are training new members of staff to cope with a very high demand.
Read more ...

Extraglaze is both a supplier and installer of specialist secondary glazing services, with a rapidly expanding network of trained fitters. Our customers include home owners, offices, schools, even holiday resorts with single glazed windows. We frequently install our secondary glazing in listed buildings and conservation areas, as well as church conversions, often with arched and stone framed windows. Extraglaze will even turn double glazing into triple glazing, and stop condensation. If you live in a noisy city or town centre, especially with draughty, badly sealed sash windows, it will bring you the sound insulation you never imagined possible, even as you watch the traffic pass by! We insulate sash windows and insulate casement windows. All our panels are made to measure. We make special shapes, arches and out-of-square panels, even bowed (3 dimensional) panels for windows that follow curved facades. We supply and fit magnetic secondary glazing for sash windows and casement windows, and of course stained glass windows. If you require energy saving windows then insulating sash windows is a great alternative to window replacement or window renovation. The low cost of secondary double glazing is affordable compared to replacement sash windows & replacement casement windows. Extraglaze offers window thermal insulation and sound insulation for existing windows including stained glass windows. Both double glazed sash windows and triple glazed sash windows are possible. Extraglaze can turn draughty old windows into energy efficient windows.

logoExtraglaze

Coronavirus update

Wednesday 6th October 2021

We are still open to receive orders.
We are slightly behind with order processing because our owner (Nic) had Coronavirus in September, and because we are training new members of staff to cope with a very high demand.

Thank you for your patience.

Generally orders will be dispatched as follows:
    - in September & October should take about 5 to 6 weeks
    - in November may take as many as 8 weeks
    - after this we should be working through orders faster with more hands and more efficiency.

Want to have Extraglaze installed by one of our fitters? We will try to survey your windows from photos and your approximate dimensions, or a video conversation, then arrive at an informed price before discussing a potential site visit.

Delivery prices - for large items
There has been a dramatic change in the cost to send large items because courier depots are finding social distancing a real challenge when two people have to handle a large or heavy parcel. We continue to substantially subsidise our P&P charges, however for large items we have had to increase them. Our interactive Instant Quote feature will advise you when you enter dimensions.

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