Extraglaze Secondary Glazing - Contact Details

Reviews

  • 2 weeks ago
    ratings
                    5
    Great product and good value for money. Does exactly what it says.
    Joyce, East London
    Show more ...
  • 3 weeks ago
    ratings
                    4
    Service rating : Communication with the company was good. The goods come well packaged and very professionally labelled.
    Neil macrae
    Show more ...
  • 4 weeks ago
    ratings
                    4
    Try to be more accurate in delivery date expectation at the point of order.
    Show more ...
  • 2 months ago
    ratings
                    5
    Excellent Product with Customer Service to Match
    Show more ...
  • 2 months ago
    ratings
                    5
    Simple but brilliant
    Mark Jones
    Show more ...
  • 3 months ago
    ratings
                    5
    Great product and customer service
    Christopher Perera, London
    Show more ...
  • 3 months ago
    ratings
                    5
    Service rating : Excellent website, customer service and delivery.
    R Turner
    Show more ...
  • 6 months ago
    ratings
                    5
    Excellent
    Excellent in every way - as usual
    Jonathan Bailey
  • 7 months ago
    ratings
                    5
    The service was excellent. The instructions for measuring and ordering the secondary glazing were comprehensive and easy to understand. Delivery was quicker than I had expected and I was kept well informed with delivery arrangements by Extraglaze staff. The order arrived, extremely well packed and...
    Michael Selby, Malvern
  • 7 months ago
    ratings
                    5
    Recommended
    Service rating : Delivered on time as agreed, good customer service in general
    Gary Foley
    Show more ...

Extra news

Green Homes Grant

(announced 7th July)

Important update for October 2020: Extraglaze has given great consideration to the Green Homes Grant, and has declined to take part. Having investigated the grant in some detail the process of joining the scheme is far beyond our capacity, particularly during the busiest time in our calendar year. It looks like it would take several months of intensive effort to achieve, and much of it dependent on others, with processes and approvals outside our control timewise. This level of uncertainty means the time in which to complete work (before March 2021) may turn out to be impractical, possibly negative.


The Green Homes Grant voucher scheme was outlined by the Chancellor to fund and help bring work to UK businesses that have suffered because of earlier lock down measures. It will help home owners insulate their homes and improve their green credentials, in a very short period until the end of March 2021.

Read more ...

Extraglaze at the National Trust offices, Hidcote Manor Gardens

February 2020

We are very proud to have installed our magnetic secondary glazing at the National Trust's Hidcote Manor Gardens, in the staff offices – to keep everyone warm in rooms where other potential secondary glazing solutions had been considered out of the question. Read more ...

Coronavirus update

Wednesday 6th October 2021

We are still open to receive orders.
We are slightly behind with order processing because our owner (Nic) had Coronavirus in September, and because we are training new members of staff to cope with a very high demand.
Read more ...

Tip: if you want to stop reminders being sent to a customer see "A" (below).

A summary of the logic of the Reminders function is shown at "B" (below).

Generally the Reminders function operates automatically, using a Cron. You can manually run the function using the Check button above the Reminders table.

This article describes what happens when Reminders are sent to customers. It centres around what is controlled and recorded here:
- aiExtraglaze > Settings > (Control panel) > Reminders: here you can set many parameters and edit the reminder messages
- aiExtraglaze > Customers > Reminders (tab): a table showing a log of Reminder activity

The "Reminders" table is used to remind the customer that he has calculated projects that were not ordered.
It records a new row in the Reminders Log  for each change in the status of a reminder (one for each project). Note: this is a log, so it does not update a record in this table, it keeps the old record and if a change is made it adds a new one*. It can, however, change a project status in the Projects table**.

For example, one of the following statuses is applied:
- when an order is found that is more recent than the project verified (checking "Last updated" field of the project compared to "Created" field of the order) then "Project backdates an order" is added in the "reminders" table for all the project verified
- when the first reminder is sent a new record is added with the id of the project and the id of the status "Reminder 1 sent"
- when the second reminder is sent a new record is added with the id of the project and the id of the status "Reminder 2 sent"
- when a customer clicks the "unsubscibe" type link in his email then a new record is added for all his projects (one per project) with the id of the project and the id of the status "Cancelled by customer".

This is why the project will have a history i.e. multiple records in the "Reminders" table showing each of the actions taken on the project.
**The most recent record in this history is "read" and this status is applied to the most recent project for this customer i.e. it updates that project in the "Projects" table. Therefore you can see the Reminders status of the most recent project for that customer in the Project table. The older projects for that customer are not updated in this way.

* Note: each record has "Date added" and "Last update". The latter infers what is described now...
Admin can manually edit a record in the "Reminders", selecting the project there (in the record) and setting it (for example) to the status "Cancelled by Admin". This is an excepetion to the history principle. The actual record is updated. Note that "Last update" now shows the date it was cancelled.


A - How Reminders can be stopped
As decribed in the paragraph immediately above here, therefore Admin can...
- change the status of a project Reminder in the Reminders table
- apply a customer's request manually

To cancel reminders for a specific project use the Add button above the Reminders table: choose the project and set the status to "Cancelled by Admin".

To cancel reminders for all the projects of a customer manually then select any one of that customer's projects (in the Reminders table) and set it to the status "Admin cancelled all projects".

When a customer clicks the "unsubscribe" type link in his reminder message he will automatically have all his projects added in the Reminders table with the status "Cancelled by customer".

When an existing project (one that has a reminder recorded) is modified then a new record is added automatically into the Reminders table with the status "Reminder reset" and the counting of days until the first reminder is due will start again.
If the last status is already set to "Reminder reset" when modifying the project no other records will be added in the Reminders table.

If a project is added/modified by a user with an email address (or @domain) defined in the "Exclude emails" field from the Settings, the record added in the Reminders table will have the status "Email excluded". No reminders will ever be sent to this customer.

If a user is deleted but there are still projects recorded in the database this will be added in the Reminders table with the status "Email not found".

The status "Switched to email communication" was defined so you can mark a project opened by a customer that sent you an email or called you (started the conversation through other channels).

B - the logic of the Reminders function
Some activity is logged and some Project statuses are changed without the Reminders function (i.e. the Cron) being operated (described in more detail above). For example:
- if the Admin user edits a record manually
- if the customer clicks the Cancel reminders link (like unsubscribe) which is incuded in his reminder message
- if the user updates a project.

When this function operates it checks every customer to find all their valid projects within a particular timeframe - in Settings see "Check back: <x> days". It will ignore all projects older than this timeframe.

Therefore for valid projects only...

It will also check how long since the customer was sent the last reminder (if any) to see if another reminder is due. It uses the following three Check dates (again in the settings):
1 - Reminder 1 after: <30> days (for example)
2 - Reminder 2 after: <40> days         "
3 - Reminder 3 after: <50> days         "

If it finds a project that is older than an order placed by the customer then it updates the status of the project (in the Projects table) with the status "Project backdates an order".

If it finds a project that is attached to an excluded email address then it updates the status of the project (in the Projects table) with the status "Email excluded" - in Settings see "Excluded emails:".

If it finds a project that is no longer attached to a customer (the customer was deleted) then it updates the status of the project (in the Projects table) with the status "Email not found".

If it finds a project that is newer than their order(s) then it will check the status of the most recent project. One of the following happens, depending on the status of this project only:
- no reminder status found or Reminder reset - First it will check to see if the project is older than 30 days. Only if YES: then the Reminder 1 message is now sent, the status of this project is updated (in the Projects table) to "Reminder 1 sent", and a record is logged in the Reminders table, and a record is logged in the Reminders table with this status. PLUS, reminders are logged for any of this customer's other projects (those within the timeframe having one of these statuses): one record is logged per project and each with the status "Reminder 1 sent" - but note these do not also generate Reminder 1 messages (therefore the customer only gets one reminder at this time).
- Reminder 1 sent - it will check to see if the project is older than 40 days. Only if YES: the Reminder 2 message is now sent, the status of this project is updated (in the Projects table) to "Reminder 2 sent", and a record is logged in the Reminders table with this status
- Reminder 2 sent - it will check to see if the project is older than 50 days. Only if YES: the Reminder 3 message is now sent, the status of this project is updated (in the Projects table) to "Reminder 3 sent", and a record is logged in the Reminders table with this status
- all other statuses - no reminder is sent. Nothing is updated. 

Help & Guides

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Reviews

  • 2 weeks ago
    ratings
                    5
    Great product and good value for money. Does exactly what it says.
    Joyce, East London
    Show more ...
  • 3 weeks ago
    ratings
                    4
    Service rating : Communication with the company was good. The goods come well packaged and very professionally labelled.
    Neil macrae
    Show more ...
  • 4 weeks ago
    ratings
                    4
    Try to be more accurate in delivery date expectation at the point of order.
    Show more ...
  • 2 months ago
    ratings
                    5
    Excellent Product with Customer Service to Match
    Show more ...
  • 2 months ago
    ratings
                    5
    Simple but brilliant
    Mark Jones
    Show more ...
  • 3 months ago
    ratings
                    5
    Great product and customer service
    Christopher Perera, London
    Show more ...
  • 3 months ago
    ratings
                    5
    Service rating : Excellent website, customer service and delivery.
    R Turner
    Show more ...
  • 6 months ago
    ratings
                    5
    Excellent
    Excellent in every way - as usual
    Jonathan Bailey
  • 7 months ago
    ratings
                    5
    The service was excellent. The instructions for measuring and ordering the secondary glazing were comprehensive and easy to understand. Delivery was quicker than I had expected and I was kept well informed with delivery arrangements by Extraglaze staff. The order arrived, extremely well packed and...
    Michael Selby, Malvern
  • 7 months ago
    ratings
                    5
    Recommended
    Service rating : Delivered on time as agreed, good customer service in general
    Gary Foley
    Show more ...

Extra news

Green Homes Grant

(announced 7th July)

Important update for October 2020: Extraglaze has given great consideration to the Green Homes Grant, and has declined to take part. Having investigated the grant in some detail the process of joining the scheme is far beyond our capacity, particularly during the busiest time in our calendar year. It looks like it would take several months of intensive effort to achieve, and much of it dependent on others, with processes and approvals outside our control timewise. This level of uncertainty means the time in which to complete work (before March 2021) may turn out to be impractical, possibly negative.


The Green Homes Grant voucher scheme was outlined by the Chancellor to fund and help bring work to UK businesses that have suffered because of earlier lock down measures. It will help home owners insulate their homes and improve their green credentials, in a very short period until the end of March 2021.

Read more ...

Extraglaze at the National Trust offices, Hidcote Manor Gardens

February 2020

We are very proud to have installed our magnetic secondary glazing at the National Trust's Hidcote Manor Gardens, in the staff offices – to keep everyone warm in rooms where other potential secondary glazing solutions had been considered out of the question. Read more ...

Coronavirus update

Wednesday 6th October 2021

We are still open to receive orders.
We are slightly behind with order processing because our owner (Nic) had Coronavirus in September, and because we are training new members of staff to cope with a very high demand.
Read more ...

Extraglaze is both a supplier and installer of specialist secondary glazing services, with a rapidly expanding network of trained fitters. Our customers include home owners, offices, schools, even holiday resorts with single glazed windows. We frequently install our secondary glazing in listed buildings and conservation areas, as well as church conversions, often with arched and stone framed windows. Extraglaze will even turn double glazing into triple glazing, and stop condensation. If you live in a noisy city or town centre, especially with draughty, badly sealed sash windows, it will bring you the sound insulation you never imagined possible, even as you watch the traffic pass by! We insulate sash windows and insulate casement windows. All our panels are made to measure. We make special shapes, arches and out-of-square panels, even bowed (3 dimensional) panels for windows that follow curved facades. We supply and fit magnetic secondary glazing for sash windows and casement windows, and of course stained glass windows. If you require energy saving windows then insulating sash windows is a great alternative to window replacement or window renovation. The low cost of secondary double glazing is affordable compared to replacement sash windows & replacement casement windows. Extraglaze offers window thermal insulation and sound insulation for existing windows including stained glass windows. Both double glazed sash windows and triple glazed sash windows are possible. Extraglaze can turn draughty old windows into energy efficient windows.

logoExtraglaze

Coronavirus update

Wednesday 6th October 2021

We are still open to receive orders.
We are slightly behind with order processing because our owner (Nic) had Coronavirus in September, and because we are training new members of staff to cope with a very high demand.

Thank you for your patience.

Generally orders will be dispatched as follows:
    - in September & October should take about 5 to 6 weeks
    - in November may take as many as 8 weeks
    - after this we should be working through orders faster with more hands and more efficiency.

Want to have Extraglaze installed by one of our fitters? We will try to survey your windows from photos and your approximate dimensions, or a video conversation, then arrive at an informed price before discussing a potential site visit.

Delivery prices - for large items
There has been a dramatic change in the cost to send large items because courier depots are finding social distancing a real challenge when two people have to handle a large or heavy parcel. We continue to substantially subsidise our P&P charges, however for large items we have had to increase them. Our interactive Instant Quote feature will advise you when you enter dimensions.

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